Last Updated: August 2026
Website: musearttalk.ch / muse-arttalk.ch
Operator: Muse - Art & Talk (Switzerland)
1. Acceptance of Terms
By accessing or using the website muse-arttalk.ch or musearttalk.ch (hereinafter referred to as the "Website") or purchasing any services, ticketed events, or digital products offered by Muse - Art & Talk ("Muse", "we", "us", or "our"), you ("User", "Participant", or "Customer") agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please refrain from using the Website or purchasing our services.
2. Services Offered
Muse provides cultural mediation experiences, including:
- Curated, live guided art tours in Swiss museums and cultural institutions followed by structured group discussions ("Live Events").
- Self-guided digital audio and video guides, downloadable companions, and educational media ("Digital Products").
- Online reservation, ticketing, and content distribution services via the Website.
3. Booking & Participation in Live Events
3.1 Registration & Capacity
- Due to museum regulations and the collaborative nature of our events, participant numbers are strictly limited per group (typically 10 to 15 attendees).
- Bookings are processed on a first-come, first-served basis upon receipt of full payment.
3.2 Museum Admission & Rules
- Unless explicitly stated on the event ticket, event fees cover guided tour mediation and post-tour discussion facilitation. Participants are responsible for ensuring they hold a valid museum entry ticket (or valid Swiss Museum Pass / membership card) where required by the venue.
- Participants must comply with all rules, safety guidelines, and regulations set by host institutions (e.g., Kunsthaus Zürich, Landesmuseum Zürich).
3.3 Cancellations & Refunds
- Customer Cancellations: Ticket purchases for specific fixed-date Live Events are non-refundable. However, tickets may be transferred to another person upon prior written notification to contact@muse-arttalk.ch.
- Event Cancellations by Muse: If Muse cancels an event due to guide illness, venue closure, or unforeseen circumstances, participants will be offered a full refund or the option to reschedule to a future date.
4. Digital Products & Self-Guided Tours
4.1 License & Access
Upon purchasing a Digital Product (e.g., audio guides, video recaps, downloadable companion slideshow or PDFs), Muse grants you a non-exclusive, non-transferable, personal license to stream or download the content for personal, non-commercial use.
4.2 Prohibited Use of Digital Content
You may not re-sell, redistribute, broadcast, sub-license, or publicly display any digital audio, video, or written visual companions created by Muse without prior written authorization.
4.3 Digital Refunds
Due to the immediate access nature of digital downloads and media streams, all sales of Digital Products are final and non-refundable once access has been delivered.
5. Intellectual Property
- All content on this Website—including logos, branding, graphics, website visual layouts, written text, audio recordings, video clips, and visual companions—is the exclusive intellectual property of Muse or its licensors and is protected under Swiss and international copyright laws.
- "Muse - Art & Talk" and associated logos are proprietary brand assets. You may not use our branding without prior written consent.
6. Conduct & Community Guidelines
Muse strives to foster an inclusive, welcoming, and intellectually respectful environment during post-tour discussions and across our digital channels. We reserve the right to decline service or remove any participant from a live or digital event who exhibits disruptive, discriminatory, or harassing behavior toward guides, venue staff, or other participants, without refund.
7. Limitation of Liability
- Website Availability: While we strive to maintain uninterrupted access to the Website, we do not guarantee that the site or its features will be entirely error-free or uninterrupted.
- Personal Belongings & Venue Liability: Muse is not responsible for personal injuries, loss, or damage to personal belongings during Live Events held within third-party host institutions.
- External Links: The Website may contain links to third-party services (e.g., ticketing systems, external audio guide platforms). Muse is not responsible for the content, privacy practices, or terms of third-party platforms
8. Data Privacy
Your privacy is important to us. Any personal data collected during website navigation, newsletter sign-ups, or ticket processing is handled in compliance with the Swiss Federal Act on Data Protection (FADP) and applicable regulations. For detailed information, please review our Privacy Policy.
9. Amendments to Terms
Muse reserves the right to modify these Terms at any time. Changes take effect immediately upon being posted on the Website. Your continued use of the Website following any updates constitutes acceptance of the revised Terms.
10. Applicable Law & Jurisdiction
These Terms and any disputes arising out of or in connection with the Website or Muse services shall be governed by and construed in accordance with Swiss substantive law. The exclusive place of jurisdiction for any legal proceedings shall be Zürich, Switzerland.
11. Contact Information
For questions regarding these Terms or our services, please contact us at:
Muse - Art & Talk
Email: contact@muse-arttalk.ch
Website: muse-arttalk.ch